What Is Content Marketing?

What Is Content Marketing?

What Is Content Marketing?

You may have heard about content marketing, but you’re not sure what it is or how/if it works. For businesses trying to keep up with consumer buying habits and trends, marketing can feel like a moving target. Content marketing is more than just a new approach. It is a way of thinking about marketing that can set your business apart from the rest of the crowd. In the following paragraphs I’ll share the basic idea of content marketing and why it’s such a powerful and essential marketing tool.

It’s About Sharing Valuable Ideas

Content marketing is not a new concept. It’s actually been around for as long as humans have been able to share and convey ideas. Imagine a more primitive time, when people were first discovering how to start a fire, or build a shelter, or build a weapon for hunting animals, in a world where humans hadn’t yet learned these skills. This is highly valuable information and the value of that information would be attributed to the individual who shared it. What makes this information valuable? At their core, these skills increase chances of survival.

Value Comes In Many Shapes and Sizes

In today’s world, people are still looking for the same thing, but they come in many different forms. Learning a new skill can increase your ability to make money, which keeps food on the table and a roof overhead. In addition, information that is considered valuable no longer has to directly meet a basic human need. Sometimes the value of something lies in its ability to provide comfort, entertainment, or inspiration.

If Something You Do or Say Makes Another Person’s Life Better, It’s Valuable

In its most basic form, content marketing is simply the public sharing of valuable information. In fact, people are constantly sharing valuable information without knowingly or intentionally doing so. Anytime a person shares an entertaining video, that’s value. Anytime someone shares an inspiring thought, that’s value. Anytime someone shares something they’ve learned, that’s value. The ones who learn how to share value intentionally and strategically have more control over how their audience responds to the value they are providing.

We Naturally Want to Avoid Social Indebtedness

In Robert Cialdini’s book, “Influence: The Psychology of Persuasion,” he talks about a social rule called “The Rule of Reciprocity.” This rule states that when one person gives a gift to another, the recipient feels social pressure to return the favor, not just in kind, but beyond the value of the original gift. Indebtedness has negative social implications for the individual, so we will go out of our way to make sure that we are not in any way perceived as being indebted to another. Certainly there are people who seem immune to this principle, but generally speaking, this is a rule most people follow. You can probably recall an instance where you have been subject to this rule and carried it out in your own relationships. Content marketing works because of this rule.

Sharing Value Consistently is Attractive

Regardless of what industry you’re in, if you provide something of value with no strings attached and you do that consistently, over time people will feel indebted to you and compelled to return the favor. Let’s go back to the more primitive world. Imagine that the person who discovered the ability to make fire had a way to share that knowledge with every other person on the planet. Then, the following week, that person shared a new technique for making shelter. Then, the week after that, they shared how to make a weapon for hunting and killing food. This individual would have the attention of every person on the planet. They would probably be granted special protection because the crowd would want to make sure nothing came between this person and their ability to share their next valuable idea. People would be on the edge of their seats, waiting for

The Givers Win in the Long Run

In today’s world, we have this kind of unprecedented access to people and the ability to share information with the world. People recognize the givers and value providers. They stand out in the crowd of marketers, advertiser, and takers. The givers of value are a light that consumers flock to. The givers of value are the ones who get people’s attention. Once you have people’s attention, there is strategy involved in how and when to deliver value and get your return on that investment most effectively, but the core principle for content marketing is the sharing of free, valuable information up-front. You want to be seen as the giver.

The 3 fundamental questions you want to be able to answer “yes” to when determining what to share for content marketing are these:

1. Is what I’m sharing valuable for my audience?
2. Does what I’m sharing reach my audience where they are?
3. When my audience sees what I’m sharing, will they see me as a giver?

I hope this understanding of content marketing, and these three simple questions give you the foundation you need to be a more effective content marketer, one who attracts the attention of others because you are seen as a giver, and one who provides the kind of value that builds an audience of people compelled to return the favor.

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Your Brand Does Not Belong to You and Why it Matters

Your Brand Does Not Belong to You and Why it Matters

Your brand does not belong to you. At least, not in the way you think it does.

In the beginning your brand started as an idea in your own mind. Your brand was something you perceived based on your personal values, your product, the industry in which you would sell your product, the audience to which you would market your product, the thing that made your product unique, and the story of how your product came to be. It was this moment in time, before you shared your idea with anyone else, when your brand was in its purest form.

The second your idea spread beyond yourself, your brand took on a new life. Other people, based on their interaction with your product, with your industry, with you, and based on their personal story leading up to those interactions, developed their own unique perception of your brand. If you were to hold your customer’s brand perception up beside your perception of your brand, there may be some similarities, but ultimately they would be different. If you were to hold up the brand perceptions of a handful of your customers, they would each be unique. This is the reality that you are facing when you share your beloved idea with the world.

Your brand is the collection of perceptions held by each person who comes into contact with it.

Accepting this reality is a surrender of sorts. You are surrendering the idea that your own perception of your brand would be shared universally. You gain something powerful in this surrender, however. You gain the responsibility to purposefully shape the perceptions of others. Through each interaction you are given the opportunity to provide an experience that guides your customer along a path that will lead them to a perception of your brand that is closer to your original intent. Because of this, each interaction is meaningful. There is not one interaction your customer will have with your brand that will not shape their perception of your brand. It could be seeing your product on a web page. It could be reading about your product from a third party publication. It could be the phone conversation they had with your receptionist. It could be an experience they had with a similar product in your industry.

Below, I’ve outlined six general categories of brand perception. These are the touch points that are most heavily judged when your customer is developing their perception of your brand:

Quality
What is the quality of your product? How does it compare to the quality of other products in your industry? When a customer holds your product in their hand, or views your product on a screen, or hears your product in their earbuds, what do they tell themselves about the amount of care and attention to detail used to manufacture this product?

Function
Does your product perform its function? Does your product meet a real need? Does your product do what it promises? Does it do this consistently? Does your product wear out? How clear is it to the customer how to best use your product so that it can perform its function most efficiently?

Timeliness
How soon after ordering does your product arrive? If it is necessarily delayed, is it worth the wait? Does it come at the time your customer needs it most? Does it come at the time your customer expects? Does it come at the frequency promised?

Positioning
Among what other things does your product sit? Is it surrounded by advertisements? Is it surrounded by similar products? Is it priced competitively? Is it priced as a luxury? What kind of language is used to describe your product?

Marketing
How are customers hearing about your product? Are you using traditional advertising channels? Are you using social media? How are your product’s ambassadors sharing your message? Does your potential customer have the information they need to make a purchase?

Personal Interaction
How does your customer’s interaction with any person on your team (from the CEO to the janator) speak of your brand?

It’s not my job to tell you what the answer to these questions should be, but if you want your answers to these questions to be the same as your customer’s answers, you’ve got to be purposeful about each interaction your customer has with your brand. This isn’t to say that you’ll be able to chase down every single touch point, but start with the big ones and work your way down. The closer your customer is to seeing your brand the way you do, the easier it will be to bring them into the story you’re telling with your brand, which will lead to deeper trust, higher profits, and greater loyalty.

Nobody Sees, Nobody Knows

The Blah, Blah, Ice Cream

I recently enjoyed an episode of one of my favorite podcasts, Back to Work, where Merlin Mann, one of its hosts, described with unbelievable accuracy a scenario I’ve experienced often with my children. When we’ve set aside a day to do something fun for one of my children’s birthdays, we’ll often ask the question, “What do you want to do?” Because you can’t ask a child an open ended question like that, we usually throw out a few options. “We could go to the zoo, we could go to the park, we could go for a nature walk, we could go get some ice cream, etc.” What they hear is, “Blah, blah, blah, ice cream.” Turns out, this doesn’t necessarily get better with age. Generally speaking, we listen for important information, but if it sounds like stuff we already know or don’t really care about, we tend to gloss over it. This happens not only in conversation, but with written articles, radio commercials, and even video. This is why there is such thing as visual hierarchy, and why the voice over person for the car commercial repeats the phone number of the dealership 10 times. As a person who’s worked with video, I’ve benefited from this phenomenon. People see what they expect to see. That’s why, when pointing out a small mistake I’ve covered up or some kind of visual trick, I hear, “Wow, I wouldn’t have seen that had you not pointed it out to me.”

Not As Close

I often forget when communicating to another human being, that they don’t care about what I’m saying as much as I do. They aren’t thinking about what I’m saying the way I am. They don’t have nearly as much context for what’s coming out of my mouth as I do. Details I think are important, they may brush aside. Hidden meanings I am afraid might be coming out, don’t even occur to the listener. No one is as close to what you’re saying or thinking as you are.

Lazy or Efficient?

You may chalk up our lack of attention to detail as laziness, but the truth is that our brains work this way out of efficiency. There’s WAY too much data to process were we to take in the full detail of every moment. Our brains would literally melt. So it takes shortcuts where it can so that it can give the most processing power to the really important information. Not long ago, relatively speaking, this processing power was reserved primarily for managing threats and securing our livelihood. In more recent history, there are fewer threats in our environment and food is more abundant, but our minds will still give priority to things having to do with basic survival before sharing resources with higher thinking. Breaking into human attention is an art that has been practiced and honed into a science over the past hundred or so years. Methods have changed over the years, but if you’re paying attention (see what I did there) you may notice a pattern. A “new” type of attention grabbing stimulus is introduced. People respond to this stimulus. Other marketers notice and employ the same tactic. People notice the overuse of said stimulus. It decreases in effectiveness until it fades into a category called white noise. This happens over and over and over again.

Under-Sharing

So you’ve recognized a rising marketing trend and you want to use it to your advantage to share your message with people, but you don’t want to be overbearing, so you make an announcement. Or you post a status. Or you share a video. Is that enough? Effective as that marketing method may be, unless people really care about you, they will likely miss your single share. It will pass through their feed (if at all) faster than a walrus covered in olive oil sliding down a water chute.

Over-Sharing

So is there really such thing as over-sharing when people seem to be paying such little attention? This is where it gets tricky. People may not be paying close enough attention to see your single announcement or post, but they are paying attention enough to know when someone or something is polluting their environment with noise. While this is a form of attention, this is not the kind of attention you really want. Noise, after-all, gets in the way of our ability to process important information.

Consistent, New, and Valuable

This approach trumps all tactics, and transcends all trends: Be consistent. Consistency gives you the “top-of-mind” position you’re looking for. Be new. Don’t say the same thing over and over. Actually, say the same thing, but offer a new angle every time you say it. Offer value. A majority of communication is focused on taking. Not only is giving a form of novelty, but it also has a somewhat irresistible quality. It’s the reason why I stop by the sushi counter at the grocery store every single time I go shopping. I will suffer through the sales pitch because I love free sushi samples. How consistent should you be? Remember, people don’t see or hear nearly as much as you think they do. I would start with weekly and work your way up from there. If you can share something new and valuable and do that consistently, you are well on your way to getting people to see, to hear, to know your message.

Dolgozz Keményen

Dolgozz Keményen

Who’s Been Married The Longest?

There’s this thing a DJ will sometimes do a wedding where they have a little contest and they say, “Raise your hands if you been married for more than five years,” and a bunch of hands will go up. Then he’ll say ,”Keep your hands up if you been married for more than 10 years,” and some of the hands will come down. He’ll keep going until they get down to the last couple. If Steve and Mary happened to be there, they were always the last couple standing. The DJ would ask Steve, “What is the secret to a long and happy marriage?” Steve would answer with two words… Dolgozz Keményen which is Hungarian for “hard work.”

 

Words That Define

My client, McLane, commissioned me to hand-lettered those two words in memory of Steve, her late grandfather, and she plans to frame them with a picture of him riding his tractor. McLane says that those two words, Dolgozz Keményen, really mean a lot to her and in many ways come to define who she is. I was just so in love with this sweet simple story that I was really excited to be a part of the project and and see this piece come to life.

 

Didn’t Use the Word “Love”

It’s funny to me that McLane’s grandfather didn’t use the word “love” to answer the question of what makes for a long and happy marriage. The way to McLean talks about her grandparents–the common heritage they shared, how her grandmother claims to have ensnared her grandfather with lemon pie and cabbage rolls, and seeing pictures of the two of them together–it’s very clear that they were in love.

We can be moved by the feeling of love, but it’s the commitment, the sacrifice, the showing up, and the hard work that keep us in motion

Love In Action

When I think about the things for which we use the word “love”–for our spouse, our children, our creative work–it’s not that fleeting feeling of love that keeps us bound to those things, but it’s something deeper. Certainly we can be moved by the feeling of love but it’s the commitment, the sacrifice, the showing up, and the hard work that keep us in motion. There are so many moments when doing the things that we love and being with the people we love feels like hard work, and it should. In a way, these two words can be used as the verb form of love. It is love in action. “Dolgozz Keményen” your family. “Dolgozz Keményen” your work. If more people meant that when they said the word “love” the world would be a better place.

When you say you love something, show it. Be committed. Make sacrifices. Show up every day. Work hard.

Process Shots: